Refund Policy

We want you to love Magna. Here’s how returns and refunds work.

First order guarantee

If you try Magna and it’s not for you, we’ll refund your first order per household in full. Just reach out within 60 days of delivery with your order number. No need to send anything back. This guarantee applies once per customer, on your first order only. 

Unopened product

Unopened product beyond your first order is not eligible for a return. If your first order, and unopened in its original packaging can be returned within 60 days of delivery for a full refund. Once we receive it, your refund goes back to your original payment method.

Opened product

Opened product beyond your first order isn’t eligible for a refund, but if something’s wrong with what you received, we want to know. See below.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 24 hours of delivery with a photo and your order number. From there we will handle next steps.

If you experienced a reaction

If you had any kind of physical reaction to the product, please contact us directly at info@drinkmagna.com before anything else. We take these seriously and our team will walk you through next steps. 

Subscriptions

You can cancel or adjust your subscription anytime from your account. Log into your account here: https://www.drinkmagna.com/a/account/login

Canceling stops future orders. Orders that have already been processed will ship as scheduled and follow the policy above.

Where you bought it matters

We can only refund orders placed on our site. If you purchased through Amazon or a retail store, please go through that seller’s return process. 

How refunds work

Refunds go to your original payment method and typically appear within 5 to 10 business days. Questions? Reach us at info@drinkmagna.com. We’re real people and we’ll sort it out.